Information for Travel Agents & Tour Operators

Hotel Stars Marseille Travel Agency & Travel Partner Services

Hotel Stars Marseille values the important role performed by our partner travel agents and tour operators who are essential in promoting the facilities and services offered by Hotel Stars Marseille in Marseille.

Highest Levels of Customer Service

The objective of Hotel Stars Marseille and Stars Hotels in France is to ensure our clients and guests receive the highest levels of customer service and satisfaction at each point of their relationship with Stars Hotels and Hotel Stars Marseille.

Dedicated Area for Travel Partners & Travel Professionals

Hotel Stars Marseille in Marseille understands the needs, requirements and expectations of our travel agents and tour operator partners across our operational territories.

To help with the work you undertake on behalf of Hotel Stars Marseille in Marseille, Stars Hotels have provided a dedicated area for travel agents and tour operators on the Hotel Stars Marseille website.

The travel agents and tour operators' area on the Hotel Stars Marseille in Marseille website ensures Stars Hotels travel partners are able to access and receive comprehensive information and support about hotel GDS codes, partner commissions and exclusive access to the best rates available at Hotel Stars Marseille in Marseille.

Support for Travel Agents & Tour Operators

Stars Hotels travel agent and tour operators support team is available Monday to Friday, between 9am and 6pm to discuss your requests for information or assistance about Hotel Stars Marseille or Stars Hotels chain of budget hotels in destinations across France.

To speak to a member of Stars Hotels travel agent and tour operators support team please contact:

Stars Hotels c/o JJW Hotels & Resorts (France)
11 rue Tronchet,
75008 Paris, France

Tel: +33 (0)1 40 06 08 50
Fax: +33 (0)1 40 06 06 83

IATA / Access

Travel agents and tour operators can access their own offers and information directly (negotiated rates, customised commission rates) by selecting the IATA link on the Hotel Stars Marseille in Marseille online booking form, available on each page of the Hotel Stars Marseille in Marseille website.

Online Reservation System

Hotel Stars Marseille and all Stars Hotels in France use a single online booking platform for all of our hotels.

Commissions for IATA Travel Agents & Tour Operators

Hotel Stars Marseille in Marseille pays commissions to any licensed travel agent possessing an IATA code. Payment of commissions is made within 30 days maximum as of date of booking. If you do not receive payment within the stated time, please contact Stars Hotels. Please have the following information ready:

• Guest name
• Hotel name
• Date of arrival
• Rate
• IATA code
• Confirmation number
• Booking channel (GDS, web, email, fax or telephone)

Further Assistance

Hotel Stars Marseille in Marseille travel agents and tour operators support team is available Monday to Friday, between 9am and 6 pm to discuss your requests for information or assistance about Hotel Stars Marseille in Marseille.

Hotel Stars Marseille Post Reservation Enquries

Reservations to Hotel Stars Marseille and all other Stars Hotels in France (secured via this website, by phone, fax or GDS) will be integrated into the relevant Hotel Property Management System (PMS).

Information relating to online reservations can be retrieved via Stars Hotels online booking system through this Hotel Stars Marseille website or (where applicable) the GDS system used in the initial reservation.

Alternatively please contact Hotel Stars Marseille with the following information:

• Guest name
• Hotel name
• Date of arrival
• Rate
• IATA code
• Confirmation number
• Booking channel (GDS, web, email, fax or telephone)

Please note

In some cases there may be a short lag before the reservation is integrated into Hotel Stars Marseille Hotel Property Management System (PMS). In this instance we suggest that you note the following information prior to contacting a Stars Hotel in France directly:

Reservations made either via this website or GDS might not be instantly accessible to Hotel Stars Marseille. In this instance, please appreciate a short delay of a few hours before Hotel Stars Marseille receives the reservation you have made.